Shipping policy

Shipping Policy

At Noire.co, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or new product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times within South Africa:

Major Cities: 2–5 business days
Outlying Areas: 4–7 business days

Please note that these are estimated delivery times and may vary depending on your location and courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address.

We may occasionally offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.

Delivery Information

Please ensure that your shipping address and contact details are correct before placing your order.

Noire.co cannot be held responsible for delays or failed deliveries caused by:

Incorrect delivery information provided by the customer
Courier delays beyond our control
Severe weather conditions
Public holidays or unforeseen logistical disruptions

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date so we can investigate with the courier and assist you as quickly as possible.